What To Expect

How can I schedule an appointment?

Just click Request An Appointment and create an account. Once you’ve got your account set up, you can use our Patient Portal to set up all of your Viverant appointments. (If you’ve already created an account, you can just click Patient Portal to log in).

At your first appointment, your Physical Therapist will recommend how frequently you should schedule future sessions. We recommend scheduling four or more visits in advance to make sure to get the days and times that work best for you and ensure that you’ll be able to work seamlessly with your provider team throughout your plan of care.

What if I need to cancel or reschedule an appointment?

If you need to cancel or reschedule your appointment, please give us one full business days’ notice so that your session time will be available to any patients on our waiting list. Cancelling or rescheduling an appointment less than one full business day in advance will result in a No-Show fee/Late Cancel fee of $75.

We realize that extenuating circumstances can and do occur. If you feel you have a valid or unavoidable reason for a late cancellation or no-show, Email Us to help us understand what happened so we can potentially rescind the fee. Please note that your account may be restricted to same-day scheduling if you have two or more late cancellations or no-shows.

How long will my appointment last?

Each session with your Viverant Physical Therapist will last 30-60 minutes, depending on the personalized plan of care you create together. The length of your appointment may also be determined by your insurance plan and coverage.

We recommend that you arrive at your appointment 10 minutes early to get checked in and have time to warm up before you begin your session. Please call us beforehand at 877-609-0123 if you expect to be late to your appointment so that we can plan accordingly. If you need to cancel or reschedule your appointment for any reason, please do so at least one full business day in advance to avoid late cancellation fees.

What should I wear?

Wear clothing that’s comfortable and easy to move around in, and that will allow your Viverant Physical Therapist to examine your pain points and mobility. Workout apparel and athletic footwear are recommended. In short, dress like you would if you were going to the gym or going for a run.

What else should I bring?

Please bring any medical assistance devices or equipment, such as a brace or crutches, with you to each appointment as needed. If your session is at a Viverant studio in an Anytime Fitness location, you’ll receive a complimentary Anytime Fitness membership for the duration of your plan of care.

What will we work on?

At your first session, your Physical Therapist will ask you a series of questions about how you’re feeling, what causes you pain, and what you’d like to accomplish through physical therapy. Clear and open communication between you and your Physical Therapist is essential, so describe your symptoms and pain level as specifically as you can.

Your Physical Therapist will ask you to perform a variety of movements and actions designed to establish a baseline for your range of motion and examine your biomechanics to identify any potential issues. Based on the results of this initial evaluation, your Physical Therapist will create a personalized plan of care just for you.

Depending on your needs and goals, your sessions can include therapeutic exercises, massage, Pilates, dry needling, cupping, and a review of what you can do at home between sessions to keep your progress on track. Please see Services for details.

If your Physical Therapist give you stretches and exercises to do at home between sessions, you can access those through MedBridge.

How will I know if my treatment is working?

Physical therapy is a process of making big gains through small steps, especially if you’re recovering from surgery or a significant injury — or working toward an ambitious goal. Signs of progress include increased range of motion, reduced pain and discomfort, and feeling like you have the strength and stamina to perform activities that you struggled with before treatment.

Again, communication is key: Tell your Physical Therapist if you feel like you’re not improving as fast as you’d like to, and especially if you’re experiencing renewed or additional pain during or after treatment or when you perform your stretches and exercises at home. Your Physical Therapist can always adjust your plan of care in response to your needs and progress, but only if they know how you’re feeling.

How long will my treatment last?

Physical therapy at Viverant typically lasts 6-8 weeks with the number of sessions per week determined by your needs and progress. Completion of your treatment is based on achieving your goals and not a certain number of sessions. If your sessions are covered by insurance, please check with your health insurance provider to find out the specific coverage parameters of your policy.

The best way to make progress and complete your treatment is to follow the plan of care that you and your Physical Therapist create together and communicate honestly about how you’re feeling during your therapy sessions.

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